Privacy Policy

Effective Date: September 1, 2025

Constra ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

• Personal Information: Name, email address, phone number, delivery address, billing information.
• Account Information: Username, password, preferences, order history.
• Payment Information: Credit/debit card details, transaction history (processed securely through third-party payment gateways).
• Usage Information: IP address, device information, browsing behavior, search queries, and interactions with the platform.
• Cookies and Tracking Data: Cookies, pixels, and similar technologies used to enhance user experience and analyze platform usage.

2. How We Use Your Information

• To provide, operate, and maintain our services efficiently.
• To process orders, manage transactions, and facilitate deliveries.
• To communicate important updates, promotions, and customer support information.
• To personalize user experience and recommend relevant products.
• To improve our platform, detect and prevent fraud, and ensure security.
• To comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Trusted third-party service providers (payment processors, logistics partners, IT service providers).
• Law enforcement or regulatory authorities when required by law.
• Business partners and suppliers to fulfill orders and improve services.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Inactive accounts may be deleted or anonymized after a specific retention period to protect your privacy.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

• Access and review your personal information.
• Request correction or deletion of your data.
• Opt-out of marketing communications.
• Withdraw consent where applicable.

7. Account Deletion Request

Users have the right to request deletion of their Constra account and all associated personal data. To submit a deletion request:

• Email us at support@constra.co.ug with the subject line "Account Deletion Request".
• Include your registered email address, username, and any relevant account details to help us verify your identity.

Once verified, we will process your request within 30 days, permanently deleting your account and all personal information, except data we are legally required to retain. You will receive a confirmation email once the deletion is complete.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, understand platform usage, and improve services. You can manage cookie preferences via your browser settings.

9. Children’s Privacy

Constra does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided personal information, we will take steps to delete it immediately.

10. Third-Party Services

Our platform may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@constra.co.ug

Phone: +256 785 438 035

Address: Plot A30, Ggaba Road, Kampala, Uganda